Frequently Asked Questions

All applications to long term care Homes in Ontario are managed by the Ontario Health atHome. As you begin the application process to long term care, you will be assigned an Ontario Health atHome caseworker who will act as your main contact throughout the process. To find the Ontario Health atHome that serves your area, click here and enter your postal code.

Once the local Ontario Healh atHome has determined that you or your loved one is eligible for admission to a long term care Home, your next step is to choose the Homes to which you would like to apply. It is recommended that you visit several long term care Homes and select the ones where you think you or your loved one would be most comfortable living. When a bed becomes available at one of the Homes you selected, you will be notified by the Ontario Health atHome (in accordance with the waiting list). You will then have 24 hours in which to accept or decline the bed offer.

The majority of long term care Homes have waiting lists based upon the type of accommodation for which you have applied. Waitlists are managed by Ontario Health atHome. If you have a question about the status of your application, or place on a waiting list, it is best to contact your Ontario Health atHome caseworker directly.

The team members who provide care and services at Hawthorne Place Care Centre are all fully qualified and trained in their roles. In addition, each year team members are provided with ongoing education on regulated topics and are given opportunities to participate in additional relevant education relating to their job function.

Hawthorne Place Care Centre offers three types of accommodation for residents;

1. Private – one bed in a room with a private bathroom
2. Semi-Private – two beds in a room with a shared bathroom
3. Basic- may be either three or four beds in a room with a shared bathroom

Short stay accommodation is offered by long term care Homes for individuals who only require a brief stay in a care setting for reasons such as recovery from an illness or surgery, or the temporary absence of a caregiver. Long term care Homes offer short stay programs for accommodation up to 60 days at a time, to a maximum of 90 days during the calendar year. There are several different types of short stay programs available at Hawthorne Place Care Centre. For more information on these short stay programs click here.

The cost of long term care accommodation is regulated by the Ministry of Long Term Care (MLTC). Rates are reviewed annually by the MLTC and are standardized across Ontario. A breakdown of the current rates is available on the MLTC website or by clicking here.

For individuals with lower incomes who may have difficulty affording Basic Accommodation in long term care, the government offers an accommodation cost subsidy. The subsidy is not available to people requesting Semi-Private or Private accommodation.

Yes, we have accommodations that are suitable for couples. Couples who would like to live together should discuss their request with their local Ontario Health atHome or the Social Worker/Admission Coordinator at Hawthorne Place Care Centre. If a suitable room is not available upon admission, a couple can be admitted to separate rooms and placed on a waiting list for a shared room.

Residents cannot have personal pets live with them in the Home. However, pets may visit provided that all their vaccinations are in order and up-to-date. For more information on the conditions for pet visitation talk to the Programs Manager at Hawthorne Place Care Centre.

Yes. Smokers are not restricted from living in long term care Homes however they must be able to smoke safely without supervision. All smoking must be done outside of the Home in accordance to the Smoking bylaws of nine (9) metres away from the building.