Multi-Year Accessibility Plan

MULTI-YEAR ACCESSIBILITY PLAN 2018 – 2023 (updated January 2018)

Customer Service Accessibility Standards (CSAS), Ontario Regulation 429/07

The multi-year plan below outlines Hawthorne Place Care Centre Long Term Care Home’s strategy to prevent and remove barriers to address the current and future requirements of the AODA, and in order to fulfill our commitment as outlined in Hawthorne Place Care Centre Long Term Care Home’s Accessibility Policies

Accessibility for Ontarians with Disabilities Act (AODA), 2005

Customer Service Accessibility Standards (CSAS), Ontario Regulation 429/07

CSAS Section Requirement and Implementation Date

Action Required

Implementation Status

Development and implementation of customer service accessibility standards

O. Reg. 429/07, s. 3. (1), (2).

January 1, 2012 standards

  • Develop polices to meet needs of persons with disabilities including: Provision of goods and services, Personal assistive devices, Guide dogs/service animals, Support persons, Training and Feedback
  • Policy and procedure completed

  • Policy posted on new website for each home September 2013.

  • Signage posted on entrance doors for Service Animals.

Training for staff

O. Reg. 429/07, s. 6. (1), (2)

January 1, 2012

  • Provide education to all staff, volunteers, and service providers on the following:
  • Purpose of AODA
  • Policy and Procedures on AODA
  • General Requirements – Emergency and Public safety information
  • Employment – Workplace emergency information
  • Request 3rd party providers to sign off that they are AODA compliant and provide a copy of their AODA training materials. Maintain a copy of this information in the Home’s Contract Binder.

Amendment effective July 1, 2016

  • Effective July 1, 2016 every employee, volunteer, and any other person who provides goods and services on behalf of the organization must be trained on how to provide accessible customer service.
  • DVDs (5) on Learning platform from AccessForward.

  • Developed and added policy K-15 to Code of Conduct for all new hires, current staff, students, volunteers and service providers.
  • Code of Conduct is reviewed annually with all staff.
  • Emergency plans in place for employees requiring any workplace emergency assistance.

Aligned with new requirements as of July 1, 2016

  • Request 3rd party providers to sign off that they are AODA compliant. Maintain a copy of this information in the Homes Contract Binder.
  • Service Providers are providing their AODA policy.

Feedback process for providers of goods or services

O. Reg. 191/11, s. 7

January 1, 2012

  • Implement a feedback process

  • Solicit feedback and monitor barriers or improvements
  • Review all feedback and action as required.

Amendment effective July 1, 2016

  • Under the new consolidated structure, the accessibility requirements of the Customer Service Standards apply to the provision of goods, services and facilities.
  • Added an accessibility feedback option to the Client Service Response Form.
  • Respond and action as required to ensure accessibility requirements.

Accessibility for Ontarians with Disabilities Act (AODA)

Integrated Accessibility Standards Regulation (IASR) 191/11

Please note that effective July 1, 2016 amendments to the AODA consolidated the Accessibility Standards for Customer Service and the Integrated Accessibility Standards (IAS) into a single Accessibility Standard

IASR Section Requirement and Implementation Date

Action Required

Implementation Status

GENERAL

Accessibility Report

AODA,2005, c. 11, s.14 (1), (2), (3), (4)

By December 31, commencing 2012

Amendment to Act

O. Reg. 413/12. S. 7.

As of December 31, 2014

  • Complete and submit an Accessibility Report to the Ministry of Economic Development, Trade and Employment annually by Dec. 31, 2012 or as required
  • File the accessibility report required under subsection 14 (1) of the Act with a director according to the schedule
  • Accessibility Report submitted December 7, 2012.

  • Two additional homes acquired in 2013 added to the Rykka Care Centres LP Business number.

  • Accessibility Report filed for 2014.
  • Accessibility Report filed for 2017.

Establishment of Accessibility Policies

O. Reg. 191/11, s. 3.(1).

January 1, 2014

  • Develop, implement and maintain policies governing how the organization achieves or will achieve accessibility

  • Include a statement of organizational commitment to meet the accessibility needs of persons with disabilities in a timely manner
  • Development of working group between RHM/RMI on the development of the following :
    • Commitment
    • Statement
    • Accessibility Policies
  • Commitment Statement (HR Manual K-05) developed Dec. 3, 2013
  • AODA policy (HR Manual K-10) developed Dec. 3, 2013
  • Customer Service/integrated Accessibility Standards (HR Manual K-15) developed Dec. 13, 2012.
  • Updated September 2016 to reflect the consolidation of the Customer Service Accessibility and Integrated Accessibility into the Accessibility Standard.
  • AODA policies (HR Manual K-05, K-10, K-15) all updated June 6, 2018.

Accessibility Plans

O. Reg. 191/11, s. 4. (1)

January 1, 2014

  • Establish, implement and maintain a multi-year accessibility plan

  • Post multi-year plan on website
  • Review and update plan every 5 years
  • Post annual status report of progress
  • Documents to be available in an accessible format upon request
  • Multi-year plan approved at the Executive Group meeting January 2014.
  • Multi-year plan posted on website for each home.
  • Multi-year plan updated December 2017.

Procuring or Acquiring goods, services or facilities

O. Reg. 191/11, s. (5) & (6)

Section 5 – January 1, 2013

Section 6 – January 1, 2014

  • Incorporate accessibility criteria and features when acquiring or purchasing goods, services or facilities
  • Collaborate with vendors to ensure accessibility obligations in procurement

Training

O. Reg. 191/11, s. 7 (1), (2) & (5).

January 1, 2015

  • Ensure that training is provided on the requirements of the accessibility standards regarding AODA and the Human Rights.
  • Training shall be appropriate to the duties of employees, volunteers and other persons
  • A record must be maintained of the training provided, including the training dates and the number of people who attended.
  • Collaborated with Surge Learning to incorporate training/education materials that will meet the training requirements of IASR for accessible formats.
  • Annual education reports to be reviewed to determine that educational requirements have been met under IASR.

INFORMATION and COMMUNICATION STANDARDS

Emergency Procedure, Plans or Public Safety Information

O. Reg. 191/11, s. 13 (1), (2)

January 1, 2012

  • Provide information on emergency procedures, plans, and public safety information in an accessible format or with appropriate communication supports, as soon as practicable, upon request
  • Education and training is conducted annually on emergency procedures and plans.

  • Emergency procedures and plans are also posted for public safety and in the public Information binder.
  • Upon request managers will provide information on emergency procedures & plans in an alternative format.

Workplace Emergency Response Information

O. Reg. 191/11, s. 13 (1), (2)

January , 2012

  • Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability
  • Accommodation Policy (HR Manual A-12) was revised May 2016 with a recent revision of June 6, 2018.
  • Upon request or becoming aware for the need for accommodation by an employee who has a disability that we develop an accommodation plan that outlines what is required or needed, who is going to do it, and who will report that it is being done.
  • Emergency plans developed and practiced for AODA volunteers in place and employees as required.
  • All managers have been provided education and training to the adherence of O. Reg. 191/11, s. 13 (1), (2)

Accessible Websites and Web Content

O. Reg. 191/11, s. 14

January 1, 2014-WCAG 2.0 Level A

January 1, 2012-WCAG 2.0 Level AA

  • Make new internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A

  • Make new internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, other than criteria noted in the legislation.
  • Web design has developed and information implemented to support compliance with AODA standards for all home sites.

Feedback

O. Reg. 191/11, s. 14

January 1, 2015

  • Ensure that any process for receiving and responding to feedback is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request.
  • Client Service Response forms are available and information on the process for providing feedback is available in the Public Information Binder.
  • Leadership & Governance Manual (LGM I-10) reviewed June 2018

Accessible Formats and Communication Supports

O. Reg. 191/11, s. 12

January 1, 2016

  • Provision of accessible formats and communication supports for persons with disabilities must be provided or arranged upon request
  • Alternate formats and communication supports are available upon request whenever possible.

EMPLOYMENT STANDARDS

Employment Standards relating to Recruitment, Informing Employees, Accessible Formats, Individual Accommodation Plans, Return to Work Process, Performance Management, Career Development/ Advancement and Redeployment

O. Reg. 191/11, s. (22), (23), (24), (25), (26), (27), (28), (29),(30), (31), (32)

January 1, 2016

May 1, 2016

  • As per Act and Regulation all Employment Standards relating to AODA will be reviewed and revisions implemented.

Recruitment

  • Notify internal and external job applicants that accommodation for disabilities will be provided to support their participation in the recruitment process
  • Notify selected applicants that accommodations are available on request
  • Advise successful applicants of the organizations’ policies for accommodating employees with disabilities

Informing Employees

  • Inform new and existing employees of the policies for supporting employees with disabilities, including employment-related accommodation for disabilities

Accessible Formats

  • Consult with employees with disabilities in order to provide them with the accessible formats and communications supports they require to do their jobs effectively and to be informed of information that is generally available to all employees in the workplace

Individual Accommodation Plans

  • Develop written individual accommodation plans for employees with disabilities

Return to Work Process

  • Have in place a documented process for supporting employees who return to work after being away for reasons related to their disability

Performance Management

  • Use performance management processes that take into account the accessibility needs of employees with disabilities

Career Development

  • Take into account the accessibility needs of employees who have disabilities
  • Provide employees with disabilities with the opportunities to advance within the organization

Redevelopment

  • Consider the accessibility needs of employees with disabilities before moving them to other positions, so that employees can continue to have their accommodation needs met.
  • Policies and Procedures updated to meet the AODA commitment for 2016.
  • Job applications were updated to include accommodation for disabilities to support participation in the recruitment process.
  • Applicants are informed that accommodations are available on request.
  • New and existing employees are advised of the organizations polices for supporting employees with disabilities.
  • Letters of employment for both unionized and management employees were revised to include the AODA statement
  • There is an Accommodations Policy (HR Manual A-12) that outlines procedures for employees requiring accommodation.
  • Employees who require accessible formats are provided with accessible formats of communication in discussion with the employee.
  • There is an Accommodations Policy (HR Manual A-12) that outlines procedures for employees requiring accommodation.
  • There is an Accommodations Policy (HR Manual A-12) that outlines procedures for employees requiring accommodation.
  • The Talent Management Program and Individual Development Plan considers the accessibility needs of employees with disabilities.
  • Job postings and external advertisements for positions were updated to include an AODA statement.
  • Orientation checklists for staff, volunteers, students, physicians and contracted services were revised to include an AODA statement.
  • The accessibility and accommodations need of employees would be considered in accordance with established policies and procedures

IAS Section Requirement Maintenance of Accessible Elements

  • Procedures for preventative and emergency maintenance of the accessible elements in public spacers.
  • Procedures for dealing with temporary disruptions when accessible elements are not in working order.
  • Accessible elements in public spacers include automatic accessible door entrances.
  • Procedures are in place for preventative and emergency maintenance.
  • In the event of temporary disruptions, procedures are in place to deal with the situation, as required to maintain accessible elements of public spaces.